BM
Belinda M
1 reviews | Active since Apr 2016
19 Apr 2016, 10:12
New Application
Two weeks ago I app**** for a new contract dealt with Nomthandazo who asked me to send documents I did then waited two days no response, so I called in and all the consultants said they will send her an email to call back she didn't. Next day I called then I dealt with Nhlanhla Nkabinde who advised that there is no application captured then she did a new one, since then I got no feedback, I kept calling spoke to about 5 consultants claiming to send an email for her to contact me in four days no response. Today I call they tell me my application is cancelled it took long, I don't get how because I've been calling everyday no one has told me about any outstanding docs or anything, never received sms, I am so disappointed by the service received by the whole team infact
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MTN South Africa's replyOfficial
19 Apr 2016, 10:37Hello beautifulsnake,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to our Sales team to assist with a call back for new application to be processed. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to our Sales team to assist with a call back for new application to be processed. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply19 Apr 2016, 10:37
Official
Hello beautifulsnake,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to our Sales team to assist with a call back for new application to be processed. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to our Sales team to assist with a call back for new application to be processed. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,