New App is a Frustrating Downgrade for Loyal, Multi-Line Customers

As a loyal MTN customer for many years, managing nearly 10 contracts for my entire family, I've become incredibly frustrated with the new MTN app. The user experience is a complete disaster.

Recently, I wasted an entire hour trying to find a simple, critical function: how to manage my data sharing. The interface is confusing, unintuitive, and seems to have been designed without thinking about customers who manage multiple lines for their families.

MTN used to have a brilliant web portal that made managing everything straightforward. Taking that away and forcing us to use this dysfunctional app is a huge step backwards. For "power users" who bring significant, long-term business to MTN, this is a slap in the face. We need a proper, comprehensive web portal where we can easily handle billing, upgrades, services, and support for all our contracts in one place.

Until MTN provides its loyal customers with professional-grade tools to manage their accounts, I cannot recommend their digital experience. It's time-wasting and deeply frustrating. MTN, please listen to your customers and bring back a fully functional web portal.