New and seriously disappointed customer

<p>I recently switched from Cell C to MTN as they offered an excellent deal for my contract needs. Having heard many positive attributes about MTN, I was very confident about my move.</p> <p>I am now having serious doubt!!<br /> </p> <p>I took out the contract on the 15/06/2017. I was given pro rata benefits, with new benefits to kick in on the 21/06/2017. Having just over 7GB of data on the 19th and with fear of it being forfeited, I called MTN and spoke to Qiniso Mkhize who confirmed with me over recorded audio that my data will be carried over on the 21st when the new benefits kicked in. </p> <p>I gladly accepted this.</p> <p>Upon doing a balance enquiry on the 21/06/2017, all previous data had been depleted and new benefits were now in, contrary to my conversation with Qiniso.</p> <p>I called the call centre on the 21/06/2017 and spoke to Lebogang Mokebe. I explained my issue and my expectation of having my data refunded, as i was misinfored my Qiniso. She menioned she will escalate to a manager to listen to recording and i will have feedback within 24-48 hours.</p> <p>I called again on the 23/06/2017 and spoke to Sydwell. He mentions nothing has been done. He escalates with his manager Mike Mahlangu who says i must wait a further 3 days and go into a MTN store myself to listen to recording??</p> <p> </p> <p>Is this how a new customer, being 8 days old wit MTN is treated?? Firstly, the recording would clearly state my request as i specifically asked about my data. Secondly, the system for feedback and keeping customers in the loop is something that MTN takes very likely...</p> <p>I am sending this with the hope that it is attended to by someone who values customer service, as it is the only thing that differentiates you from your competition.</p>