New and Improved (not) Customer interface

MTN has introduced a "wonderful new and improved" customer interface to access your account. Where the old process was 1,2,3- Click the link they send, Enter OTP, see the list of documents. Clearly that was too easy and simple for MTN. Now we have to 1,2,3,4,5,6 with a few circles, repeats and red herrings - Click the link, Enter OTP. Try to find what on earth we want from the horrible old-fashioned clunky interface screen, then DON'T click the download button as that gives complete garbage. You must know to click "Locate". Then choose the documents you want (again...) and click download. Also, don't get excited on this screen when it says invoice is R0.00 because when you download it it's your normal amount. Did anyone at MTN test this new system before imposing it on your poor long-suffering customers? Definitely not progress.