1 reviews | Active since Dec 2011
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Hi
I have received 2 bills since taking out my contract. And the contract rate and what i am getting billed are 2 very different amounts. When i call the call center they say i should go back to the store that i took out the contract.
They are really unhelpful.
I am so tired of MTN since taking out this contract have had endless problems and no one can help you.
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly take note the billing for the July invoice for cell number *** is correct.
On invoice date 2017-07-13 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-06-14 until the close of that invoice date 2017-07-13 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly take note the billing for the July invoice for cell number *** is correct.
On invoice date 2017-07-13 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-06-14 until the close of that invoice date 2017-07-13 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
Kind Regards,
Alice van der Merwe
Best regards,