DH
Deelyn H
1 reviews | Active since May 2015
24 May 2019, 09:12
New Account (Application) Drama
I am not pleased with the level of service experienced by MTN, I had recently completed a new application on the website, I was informed a agent will call me within 48 hours, I did receive a call yesterday from an agent an had signal issues. Today I decided to call the call centre and have been transferred around to many incorrect departments with no help what so ever!!! I do not feel this is appropriate at all.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 May 2019, 09:56Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter will be escalated to the relevant sales management team to provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter will be escalated to the relevant sales management team to provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply27 May 2019, 09:56
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter will be escalated to the relevant sales management team to provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter will be escalated to the relevant sales management team to provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team