1 reviews | Active since Oct 2011
NEVER WILL I DO BUSSINESS WITH MTN AGAIN!
<p>This complaint is about a month late, never the less a complaint it is.</p> <p>I was with a other service provider and never had any issue but the Samsung S 7 + Tab 3 + VR was just too good to pass on. I dealt with Shaun @ the MTN store in Vangate Mall. When moving over I advised him that I am with another service provider and he advised that he will be able to port my number without me 1st having to change over to prepaid. When the 2nd attempt of porting the number did not go through I follow up with my current SP only to find out the I was not yet out of my 24 month contract as previously advised at the same time they advised me that I would 1st need to cancel and be on pre-paid before I am able to port the number. I then advised Shaun of this and he assured me that this is not the case, he will be able to port the number as soon as it is no longer within the 24 months. We then waited until the 24 month was over and again the porting did not go through, this was a Tuesday or Wednesday I thing and he was on training, I asked if someone else could assist and he advised that he can’t guarantee that for me. On the Friday he was back in office and he suggested I rather have the package cancelled and changed to prepaid as the porting of the number did again not go through, he also advised that he is not able to hold the tab for me due to store but if I take a new number then I can have it now (I’ve had this number for over 10 years, that was not an option). I said it fine but I do want the deal and don’t mind waiting on the Tab when stock does come in again. I requested an immediate cancellation with SP and they advised that the Monday the package would be on prepaid 22 Aug (I advised Shaun of this). The Monday I called to find out when I can collect my phone and was willing to wait for the Tab, I was then advised that the deal was no longer available and was taken off the system (a bit angry) I asked him to see what can be done, he said he can’t help. I requested him to talk to his manger or high to find out what he can do as I had just cancelled my current contract for this deal and move to MTN. He’s response, NOTHING CAN BE DONE! You can image how IRATE I was, after I just went through this entire process to cancel my contract and now I’m told SORRY **** HAPPENS! What also made me agree, was when the deal was fine he would contact me or if I contacted him he would respond immediately but once things went south, I would need to call him more than once or send him more than 1 message before I get a response.</p> <p>NEVER WILL I DO BUSSINESS WITH MTN AGAIN!</p> <p> </p> <p> </p>
Thank you for taking the time to raise your concerns. Kindly accept our sincere apologies for any inconvenience caused.
The application for the Samsung S7 deal with TAB3 was submitted due to the reason that you initially advised that the number was out of contract with CELL C, but there were issues with the application MTN discovered that the number was not out of contract with cell c as you had stated.
The store advised that as per feedback from vetting, the number was contracted to CELL C and another issue was that stock for Samsung S7 deal with TAB3 was also no longer available at the time. Due to the reason that you were not the account holder,
Shaun from MTN store contacted the account holder to explain of the outcome of the matter. The account holder was fine and had an understanding of the issue.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for taking the time to raise your concerns. Kindly accept our sincere apologies for any inconvenience caused.
The application for the Samsung S7 deal with TAB3 was submitted due to the reason that you initially advised that the number was out of contract with CELL C, but there were issues with the application MTN discovered that the number was not out of contract with cell c as you had stated.
The store advised that as per feedback from vetting, the number was contracted to CELL C and another issue was that stock for Samsung S7 deal with TAB3 was also no longer available at the time. Due to the reason that you were not the account holder,
Shaun from MTN store contacted the account holder to explain of the outcome of the matter. The account holder was fine and had an understanding of the issue.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
The account holder was not fine with it but what could he do as he was told that there is no stock and nothing could be done. Shaun did not even try and accommodate us by trying to arrange that the deal can still go through and the tab can be received at a later stage. Secondly I wonder how thoroughly this matter was even investigated as the previous package was not even with Cell C. The number was also out of contract by the Monday, the day that the deal was taken off the system however another family member received the same deal just that Saturday at another store. Your response and the fact that you did not even follow up with myself who laid the complaint and just Shaun you employee and the fact that your information is incorrect with regards to the SP says wondershe to how customer service and matters are handled at MTN.
The account holder was not fine with it but what could he do as he was told that there is no stock and nothing could be done. Shaun did not even try and accommodate us by trying to arrange that the deal can still go through and the tab can be received at a later stage. Secondly I wonder how thoroughly this matter was even investigated as the previous package was not even with Cell C. The number was also out of contract by the Monday, the day that the deal was taken off the system however another family member received the same deal just that Saturday at another store. Your response and the fact that you did not even follow up with myself who laid the complaint and just Shaun you employee and the fact that your information is incorrect with regards to the SP says wondershe to how customer service and matters are handled at MTN.
The account holder was not fine with it but what could he do as he was told that there is no stock and nothing could be done. Shaun did not even try and accommodate us by trying to arrange that the deal can still go through and the tab can be received at a later stage. Secondly I wonder how thoroughly this matter was even investigated as the previous package was not even with Cell C. The number was also out of contract by the Monday, the day that the deal was taken off the system however another family member received the same deal just that Saturday at another store. Your response and the fact that you did not even follow up with myself who laid the complaint and just Shaun you employee and the fact that your information is incorrect with regards to the SP says wondershe to how customer service and matters are handled at MTN.
The account holder was not fine with it but what could he do as he was told that there is no stock and nothing could be done. Shaun did not even try and accommodate us by trying to arrange that the deal can still go through and the tab can be received at a later stage. Secondly I wonder how thoroughly this matter was even investigated as the previous package was not even with Cell C. The number was also out of contract by the Monday, the day that the deal was taken off the system however another family member received the same deal just that Saturday at another store. Your response and the fact that you did not even follow up with myself who laid the complaint and just Shaun you employee and the fact that your information is incorrect with regards to the SP says wondershe to how customer service and matters are handled at MTN.