Never using MTN again.

For weeks I have tried to sort out an unallocated payment #***. I have had my account suspended, I have sent various emails, complaints and have tried to cancel. All to no avail. Yesterday someone activated an unauthorized payment plan on my account. THIS IS *******!!!!! When you call customer service, they can only lodge an enquiry and retentions do not answer the phone (I held for more than an hour before I was cut off). Have lodged a complaint with ICASA, but they are also not responding.... we are bul**** and alone people.