Never Use MTN Insurance!

Don’t ever take up MTN insurance! It is by far the worse customer experience encounter I’ve had. I have been waiting for more than a month to have my device replaced. Issue after issue, at no fault of my own! Yet they have no issue continuing to take their premium every month! I have a business to run, and this has become a major inconvenience,I’ve mentioned this to your agents on every email, but still no sense of urgency whatsoever! The latest issue (In a series of issues....,it’s actually giving me a headache to think about) is they don’t have stock of my device and have chosen to downgrade my device. The phone was bought from MTN, insurance taken from MTN. Now MTN has the stock but the Insurer says they don’t use MTN as a supplier. You have not right to present your internal issues to a client, with whom I couldn’t care less about who your suppliers are or aren’t!It means nothing to me except for the fact that you won’t give me what rightfully belongs to me!I got a price of R13 000 odd for a brand new device from the MTN store but the insurer claims the device is R11 000, they asked for proof which I sent through a proforma invoice, and I haven’t heard from them since, which I find very strange. The lady Patricia has also completely ignored giving me any details/ reference for me to take it to the ombudsman(which I can’t do until I have a Reference number).MTN you are failing your customers with these ***** insurance products you offer your customers. I’m not sure what kind of a low down insurer this is, but you are robbing South Africans for hard earned money!