Never Use MTN Again

I Mr HCR Posthumus went to MTN in The New Springs Bluecrane Mall.

Sins the end of July 2018 i try to sort out my account with MTN. 1.1 Two of my cellphone Contracts had expired. 1.2 Sales Assistant tell me the contract that customers sign is 24 month but we paid 25 month for the devices actually. Thats why they charge us in August 2018 again the same amount. 1.3 End of August me and my wife went back to Mtn and than the Manager Chantelle Berrington said no its not write they gona stop the contracts and put it on a month to month contract til we deside to upgrade.Take note end of August both numbers received 100 minutes 500mb and 100 sms.And than allready my Invoice should bet lesser with R920 +/- but again the same amount wents off end of August and September. 1.4End of September we went back to tham Chantelle and ILana helps us gave me Chantelles number to whatsapp her to sort out the account. 1.5 Finally MTN ows me R2619.99 in total .Sales Assistance said it will be paid back to us into our Bank account .Got proof on email of the Credits 1.6 My Mtn account needs to be updated with our data and airtime again and now 1 number got 100 minutes 500 mb data 100 sms and the other one got only 100 minutes??????? 1.7 On the 13 October we went back to the Same Mtn and asked why the sale Assistant check and said but 1 number is in the 100 min contract and the other one not .But end of July 2018 both was change to the same contract and both received end of August the same package . I HCR Posthumus asked to phone there Area Manager Anien Van Eeden because none of the sales Assistants got the same information about my account and for 2 month i work only with 2 Sales Assistants Named Chantelle & Ilana .Anien told me she can only escalated my query on Monday and said i wont talk to her the way i did she all sow got Umanrights but how frustrated must it be to go for 3 month to the same MTN and none can resolved your problems every Sales Assistant works from the same system but got diffrent storys. My question is?? 1.MTN can take your money and u as a customer must leave it and be happy with credit after they told youbit will be paid back to your account 2.Area Manager is rood and said she all sow got Umanrights???What is a customer than in her Eyes??? Really?? 3.Sales Assistants is promising you they sort things out but only get back to you on whatsapp and said will get back to you, she never got back to us.Got proof of it and the Manager Chantelle 4.If this is how MTN treated Customers i wont upgrade and refer any other person to them ever. 5.According to myself customers all sow got rights!!!! 6.No Retailer got the right to take Money for something that a customer dont had.

HOW DOES MTN TRAIN THERE STAFF & AM's to treat Customers and How do they TRAIN THEM TO SORT out Your account The Right way???? Hope i will get a answer back soon!!!

Kind Regards HCR Posthumus