SP
Sheree P
1 reviews | Active since Mar 2015
31 Mar 2015, 14:12
Never use MTN
We have a business account with 7 accounts, we were previously with Nashua mobile, they called to upgrade the account and gave a completely inappropriate package for the one account, this we can accept, then Nashua closed and put all their accounts to MTN, this specific account previously had a blackberry but part of the package was to change to Samsung, when the bill came the bis charges are still on the account ???, there are duplicate charges and the call cost is ridiculously high as they put him on a smaller package on the change over, there are 2 fees for the phone. I have put the request in to change the package and get the credit for the duplicate charges,everything should have been sorted from there on, but instead nothing was changed and nothing was credited, I have tried calling the branch again but have been told to wait another 30 days for some reason and there is no one that I can phone to complain or get it fixed. how is this possible??? do I just not pay the account and wait for someone to call me so that I can get this sorted however they should cut off the lines and keep in mind this is a business account and this will cause huge problems for productivity.
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MTN South Africa's replyOfficial
16 Apr 2015, 14:50Hello Sheree Power,
Thank you for taking my call earlier. Once again we do apologize for the inconvenience caused.
As per confirmation received the package was corrected over the MTN Sky package. We've now also credited the BIS charges from the 1st of December 2014 up until the 1st of April 2015 (R294.98). The credit will be allocated to the account within 24 hours.
Kindly the hardware fees was not billed twice but it was split in two as the amount to be paid was R306.14. The two amounts added gives this amount on invoices 2014-12-01 and 2015-01-01 as per invoice date 2015-02-01 which reflects one amount.
We've now also logged a request with our Billing Department to investigate the calls charges & data charges on your invoices from December 2014 up until April 2015. We've notified them of the package being downgraded to the MTN 750 from the Sky package when the migration over to our systems were done. The reference number for the request logged is REQ:***.
We will also be looking at the service breakdown experienced with the agent from our business call centre and the internal corrective measures will followed.
Regards
Tim
MTN Complaints Management Team: REQ:***
Thank you for taking my call earlier. Once again we do apologize for the inconvenience caused.
As per confirmation received the package was corrected over the MTN Sky package. We've now also credited the BIS charges from the 1st of December 2014 up until the 1st of April 2015 (R294.98). The credit will be allocated to the account within 24 hours.
Kindly the hardware fees was not billed twice but it was split in two as the amount to be paid was R306.14. The two amounts added gives this amount on invoices 2014-12-01 and 2015-01-01 as per invoice date 2015-02-01 which reflects one amount.
We've now also logged a request with our Billing Department to investigate the calls charges & data charges on your invoices from December 2014 up until April 2015. We've notified them of the package being downgraded to the MTN 750 from the Sky package when the migration over to our systems were done. The reference number for the request logged is REQ:***.
We will also be looking at the service breakdown experienced with the agent from our business call centre and the internal corrective measures will followed.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply16 Apr 2015, 14:50
Official
Hello Sheree Power,
Thank you for taking my call earlier. Once again we do apologize for the inconvenience caused.
As per confirmation received the package was corrected over the MTN Sky package. We've now also credited the BIS charges from the 1st of December 2014 up until the 1st of April 2015 (R294.98). The credit will be allocated to the account within 24 hours.
Kindly the hardware fees was not billed twice but it was split in two as the amount to be paid was R306.14. The two amounts added gives this amount on invoices 2014-12-01 and 2015-01-01 as per invoice date 2015-02-01 which reflects one amount.
We've now also logged a request with our Billing Department to investigate the calls charges & data charges on your invoices from December 2014 up until April 2015. We've notified them of the package being downgraded to the MTN 750 from the Sky package when the migration over to our systems were done. The reference number for the request logged is REQ:***.
We will also be looking at the service breakdown experienced with the agent from our business call centre and the internal corrective measures will followed.
Regards
Tim
MTN Complaints Management Team: REQ:***
Thank you for taking my call earlier. Once again we do apologize for the inconvenience caused.
As per confirmation received the package was corrected over the MTN Sky package. We've now also credited the BIS charges from the 1st of December 2014 up until the 1st of April 2015 (R294.98). The credit will be allocated to the account within 24 hours.
Kindly the hardware fees was not billed twice but it was split in two as the amount to be paid was R306.14. The two amounts added gives this amount on invoices 2014-12-01 and 2015-01-01 as per invoice date 2015-02-01 which reflects one amount.
We've now also logged a request with our Billing Department to investigate the calls charges & data charges on your invoices from December 2014 up until April 2015. We've notified them of the package being downgraded to the MTN 750 from the Sky package when the migration over to our systems were done. The reference number for the request logged is REQ:***.
We will also be looking at the service breakdown experienced with the agent from our business call centre and the internal corrective measures will followed.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,