Never Use MoMo if you will need your money in the near future, they will block your account

I have has the worse experience trying to use MoMo. I registered for MoMo on the 20th of April, then put in money on the 23rd (worst decision). They blocked my account 25th April. I called to ask what is happening and they said ***** and it would take 48 hours to resolve. I followed up on the Twitter account and was told to wait. When I called the next day after following up I was told the consultant didnt log my case and it would have to start from scratch.

I followed up every single day, I even went in store and the people in store in Hyde Park called the normal service line and no one was available to help and they told me they cant help me (wasting an hour of my lunch break)

On day 10, I was told to make an affidavit and prove that I deposited money. I sent that to them immediately. Today (Day 11) I follow up and I was told to wait, then later told that the resolution will depend on when I send the docs - I sent them, twice, meaning they dont bother to check.

Its almost two weeks with my account block and funds in there that I cannot access and that I have planned my life around. I wanted to use MoMo to store money to use when I need it and its turned to be the worst choice I have ever made

The team on Twitter, In store and On mail have prolonged and made each day a hassle and I still don't know when I will get my money back.

I do not understand why they would claim its *****, when they have security checks themselves that you need to follow.