CR
Christine R
1 reviews | Active since May 2015
21 May 2015, 17:09
Never upgrade your cell phone or contract with MTN
I went to the MTN shop on Saturday 16 May 2015 to upgrade my cell phone and my contract. Since the upgrade I have had no data and no airtime. I phoned the MTN shop at Cradlestone Mall yesterday and was told that they are on strike, I spoke to Vusi who said that she would phone me back today. She did not phone me back and when you phone the shop today the number just rings. I phoned the MTN head office and received a message that their services have been disrupted and that they are unavailable. I was under the impression that MTN was a big professional company that would not let their customers down but clearly this is not the case anymore.
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MTN South Africa's replyOfficial
29 May 2015, 10:06Hello christine robins,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Due to the industrial action (picketing) we are facing at the moment, our owned stores are closed. The only stores that you'll find open is our non-owned stores (franchises) as they have their own head-office and they can assist with an upgrade, new application etc.
We will suggest that you visit the non owned store in Clearwater Mall and they might be able to assist you. The store number in Clearwater Mall is LM131. The store could possibly be full, however you should be assisted.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Due to the industrial action (picketing) we are facing at the moment, our owned stores are closed. The only stores that you'll find open is our non-owned stores (franchises) as they have their own head-office and they can assist with an upgrade, new application etc.
We will suggest that you visit the non owned store in Clearwater Mall and they might be able to assist you. The store number in Clearwater Mall is LM131. The store could possibly be full, however you should be assisted.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply29 May 2015, 10:06
Official
Hello christine robins,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Due to the industrial action (picketing) we are facing at the moment, our owned stores are closed. The only stores that you'll find open is our non-owned stores (franchises) as they have their own head-office and they can assist with an upgrade, new application etc.
We will suggest that you visit the non owned store in Clearwater Mall and they might be able to assist you. The store number in Clearwater Mall is LM131. The store could possibly be full, however you should be assisted.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Due to the industrial action (picketing) we are facing at the moment, our owned stores are closed. The only stores that you'll find open is our non-owned stores (franchises) as they have their own head-office and they can assist with an upgrade, new application etc.
We will suggest that you visit the non owned store in Clearwater Mall and they might be able to assist you. The store number in Clearwater Mall is LM131. The store could possibly be full, however you should be assisted.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***