Never upgrade online with MTN

<p>I am appalled by the quality of service I have received with MTN as I am a loyal customer for 18 years.</p> <p> </p> <p>You have the online facility where one can upgrade online, which I have done on the 18th May 2017, which would take +- 14 days for the handset to be delivered, which NEVER arrived. I then called on the 08 June 2017 and spoke to a consultant who advised that the package was returned as nobody could get hold of me on my work and mobile number, which is untrue as I have not received any call to my mobile number. On top of this, I was not informed by anyone that the package was returned to the warehouse. I was then told that the delivery has to be rebooked and it will take roughly 5 days. Today is the 5th day and there is no sign of any delivery. Furthemore, on Sunday, it will be exactly ONE month to date from the time I did my online upgrade.</p> <p> </p> <p>Called again today, was transferred from department to department. When asked to speak to someone in charge, I was then transferred to a department that does not handle my type of query. When expressing my frustration my call was conveniently cut.</p> <p> </p> <p>I have no words anymore. My complaint is just one out of a million more.</p>