TS
Tavonga S
1 reviews | Active since Nov 2015
12 May 2016, 08:40
Never upgrade
<p>I should have terminated my contract as i had requested an early termination fee quote. Instead i was misled by one Ahmed Paruk from Mtn retentions (ref no ***) and made to believe that if i upgrade i will get 3 months retentions credit into my account in the next week after i upgrade. That amounts to R649 ×3 =R1947 according to the upgrade i did. The same guy even calls to apologize for the month's delay in processing this, and promises the credit will be in my account by Friday 29 April. Until now there is nothing. And mtn expects me to pay +-R300 outstanding balance on my account when they owe me R1947 ??? </p> <p>Pathetic service. Resolve my issue please. Ref no ***. I am now tired of calling 808 and being told they have sent an email to the person concerned. Another ref no ***</p> <p>Pathetic service Mtn</p>
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MTN South Africa's replyOfficial
12 May 2016, 14:35Good Day mymail,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier the matter has been resolved, we are glad that we could serve you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply12 May 2016, 14:35
Official
Good Day mymail,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier the matter has been resolved, we are glad that we could serve you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,