Never to return to MTN Wonderboom Junction

MTN Wonderboom Junction

Worst experience. Saturday morning (4 August) I went in to do an upgrade.

Halfway through the upgrade they told me to wait 20 minutes for a sms. (this was after we received the sms that said "Your MTN application for an upgrade has been approved and upgraded). We waited about 40 minutes and went back to the store with no sms. We waited another 30 minutes in the store. The assistant told us that she received a system error and instead of trying to resolve the error, she continued with other applications for people who were not in the store at that point in time.

We wanted to consult with the manager but there were no manager in the store.

We decided to cancel the upgrade but were told that even to cancel the upgrade, we need to first receive the sms.

We went to another MTN store (Kolonnade) where a friendly assistant tried to help us. She informed us that the package we wanted is only for businesses and that the first store wasn't even suppose to proceed with the application. Without that upgrade being canceled we can't continue the upgrade at another store.

We still haven't received the sms nor the phone.

We also tried to phone the store multiple times after we left but no one answered.

The store assistants need to be trained properly to avoid unnecessary issues.