NEVER TAKE A CONTRACT WITH MTN - LOYAL CUSTOMER FROM 2006
<p>My 2year contract with MTN was due to expire in January 2016. I called MTN in December 2015 to tell them to cancel my contract and transfer me to prepaid. They advised call in January 2016. Which I did. <br />They cancelled the cellphone and insurance payment and not the bundles and airtime. I then called MTN and asked them to cancel. The consultant told me it will be deactivated on their side I might still get the sms for the bundles but I should not worry if the sms comes through. I won’t be able to use it.</p> <p>From January2016 till May2016 they have been sending through this bundle and data package and month after month I have been calling them to cancel it. ( possibly more then 7 times now) </p> <p>I did a stop order on my side and MTN is now sending me messages that I owe them R309.40? <br />I requested cancellation in January 2016 and MTN has now been ******ing money from my account and trying to issue services to me without my consent. </p> <p>Today 5 July 2016 I spoke to a supervisor at the call centre who said he will log it and I will be notified in 5 working days. You’ve been ******ing money from me for almost 6 months now and I’m expected to wait another 5 days for an answer? Every agent has got a different story. Last week they said something else. Another week it will be escalated to Retentions. </p> <p>1st called lodged was 21 December 2015. It is now July 2016.</p> <p><br />HERES THE REFERENCE NO. FOR CANCELLATION : ********** 42, called lodged 9 January 2016. </p> <p>Please I urge you all never take a contract from MTN. When you try and leave they try all these stunts to keep you on their Network. I was a loyal customer from 2006. MTN you have now lost me. </p> <p>Can somebody attend to the above query urgently refund me and let me carry on with my life. You cant do things without my consent and then charge me for it. That is ******ion. </p>
CALL REF ********** 42
CALL REF ********** 42
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query for late cancellation has been logged for the invoices dated 2016-02-20 to 2016-04-20.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query for late cancellation has been logged for the invoices dated 2016-02-20 to 2016-04-20.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Hi Siphumezo
If you could follow up on the phone call also with Sydwell Nyembe ( ********** 62) - 22 February 2016. This was the consultant that advised me services were stopped and even though I might recieve the sms. The services wont be active on my system.
Please see below mail sent to Sancha-Lee and Banele Ndumo with reference numbers for the calls pertaining to this query aswell.
Thank you for attending to my matter and I hope to recieve feedback soonest.
My Contract was to expire on the 6 January 2016.
21 December 2015 - REF : ********** 66 - I called to cancel my contract. Nomaphelo Mtana advised me to call in January 2016 after the anniversary date.
9 January 2016 - REF : ********** 42 - I called to expedite the above request for cancellation with Ntombi Langa.
22 February 2016 - REF : For cancellation REQ ********** : I stated that I have cancelled my contract and why am I receiving the package on my number. Sydwell Nyembe told me the services have been deactivated on my side. You might still receive the sms but please ignore it. Your cancellation has been done and sent through on our side.
Thereafter Mtn still deducted money from me till around MAY 2016 for services. Numerous calls have been placed and I reversed the payment amount of R309.40
Mtn has been deducting money from me against my consent and trying to supply services I did not ask for. As I clearly requested cancellation and have been doing so from December 2015. It is now July 2016.
I would like to be refunded because that is a practise of ******ion. What reason do I owe R309.40? Am I not on prepaid? Who requested for these services? Did I not ask you to cancel? Have I not been trying from December 2015?
This is a fault on MTN's part not mine. Please do not ****** money from me for things that were done against my will.
I'm not prepared to go into bad credit debt for something that is not my fault. Please could you get back to me urgently on the above matter.
Thank you.
Hi Siphumezo
If you could follow up on the phone call also with Sydwell Nyembe ( ********** 62) - 22 February 2016. This was the consultant that advised me services were stopped and even though I might recieve the sms. The services wont be active on my system.
Please see below mail sent to Sancha-Lee and Banele Ndumo with reference numbers for the calls pertaining to this query aswell.
Thank you for attending to my matter and I hope to recieve feedback soonest.
My Contract was to expire on the 6 January 2016.
21 December 2015 - REF : ********** 66 - I called to cancel my contract. Nomaphelo Mtana advised me to call in January 2016 after the anniversary date.
9 January 2016 - REF : ********** 42 - I called to expedite the above request for cancellation with Ntombi Langa.
22 February 2016 - REF : For cancellation REQ ********** : I stated that I have cancelled my contract and why am I receiving the package on my number. Sydwell Nyembe told me the services have been deactivated on my side. You might still receive the sms but please ignore it. Your cancellation has been done and sent through on our side.
Thereafter Mtn still deducted money from me till around MAY 2016 for services. Numerous calls have been placed and I reversed the payment amount of R309.40
Mtn has been deducting money from me against my consent and trying to supply services I did not ask for. As I clearly requested cancellation and have been doing so from December 2015. It is now July 2016.
I would like to be refunded because that is a practise of ******ion. What reason do I owe R309.40? Am I not on prepaid? Who requested for these services? Did I not ask you to cancel? Have I not been trying from December 2015?
This is a fault on MTN's part not mine. Please do not ****** money from me for things that were done against my will.
I'm not prepared to go into bad credit debt for something that is not my fault. Please could you get back to me urgently on the above matter.
Thank you.