sS
shreya S
1 reviews | Active since May 2017
29 May 2017, 15:13
Never take a contract from MTN
<p>MTN has the most *********** people to assist with any queries! very unproffesional!</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
13 Jun 2017, 08:48Dear Shreya,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply13 Jun 2017, 08:48
Official
Dear Shreya,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,