Hellopeter
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1 reviews | Active since Mar 2017

06 Sept 2017, 15:54

Never signal in area

I have tried calling the customer care nr (173) for over a month now - either i wait over an hr (go to an area where i can at least get 2 bars of signal) in a queue or my call gets cut (as we never get more than 1 bar no matter what time of day it is)

My mother in in Muldersdrift - same signal problem

I am in Honeydew

Please really something needs to be done regards - we have our panic buttons to our security companies on our cells ?!

0
Replies (3)
MTN South Africa
MTN South Africa's reply06 Sept 2017, 22:18
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly contact our coverage department on the number *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards

mike

Complaints Management Team
Reference Number: ***6

's update14 Sept 2017, 08:24
Reviewer Update
Good day, To date no improvement on signal and just as we feared we had no signal at 11pm (1 bar fluctuating to "X" / no coverage) last night / had to call ADT (panic button on cell) as we had an attempted break in. We have called that nr u gave us repeatedly ... Do we need to change service providers ??? Vodacom / Neotel / CellC - ALL 3 to 4 bars constant
's update14 Sept 2017, 08:25
Reviewer Update
Reply · Sep 8, 2017 7:43am Good day, We called the nr u noted - said they would look into matter - thus far no improvements - 9pm my mom in Muldersdrift as well as myself in Honeydew had gone down to 1 bar of signal - by 11pm both phones reflected "X" (no signal)