NEVER sign with MTN

I am incredibly disgusted with MTN’s service. When signing a contract with them everything is immediate and easy, but when it comes to cancelling a contract after its period, they simply ignore you and keep on deducting money from your bank account. At the MTN store you’re told to call the call centre to cancel a contract. We dit that on 4 Augustus 2020 (ref number ***) and they informed us that the last deduction would be at the end of September. On 30 September we called again and spoke with Mthabiseng (ref number ***) who confirmed it was the last payment and that that the number is now pay as you go! End October another R259.00 were deducted. Again in November. When checking the system it shows that the contract is cancelled. Then they still have the oddity to call with regards to an upgrade. When you ask them about the cancellation, you’re given the call centre number again. Next I will go to the NCC. Maybe that will speed up MTN’s response.