1 reviews | Active since Dec 2009
NEVER SIGN WITH MTN
<p>Ported a number across to MTN thinking I would get better service than Vodacom. <br />Was I so wrong!<br />Every day all I get is sms messages from MTNYello and MTNRewards even though I have opted out by sms to 30246 how many times!</p> <p>I tried tweeting the dedicated support channel - they haven't bothered to reply!</p> <p>For my other sim, Cell C replies almost immediately to tweets and resolves issues so easily.</p> <p><br />Tried calling 173 now to speak to an agent.</p> <p>There is no menu option to speak to an agent!!!</p> <p>What sort of network is this?</p> <p> </p> <p>Even on my work sim on Telkom Mobile I can get through very quickly to an agent with very few menu options.</p> <p> </p> <p>MTN - you win the prize for the worst customer service of all networks.</p> <p>Porting away ASAP. In the mean time I'm not even using my number thanks to all those ****** sms messages I get.</p> <p> </p> <p>MTN CALL ME URGENTLY!</p> <p>MTN CALL ME URGENTLY!</p> <p>MTN CALL ME URGENTLY!</p> <p>MTN CALL ME URGENTLY!</p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have requested our marketing team to make sure that the mobile number has been opted out of the marketing promotional SMSes, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have requested our marketing team to make sure that the mobile number has been opted out of the marketing promotional SMSes, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***1
Best regards,
