1 reviews | Active since Jan 2018
Never sign a contract with MTN.
I app**** for a 50GB data contact in November 2017 (black Friday weekend) which was approved in January 2018 after following up with store and calling call centre for almost 3 times a day. As if this was not enough, they are now crediting my contract with 30 GB monthly which is 20GB short from what I signed for and what I am paying for. This is a breach of contract and acting in bad faith by MTN. All I get from the store and the call centre is that we are working on the matter. I wonder how long they need to resolve this quiry. We are getting to February (3rd month) now. Please note that i have put 5 stars seeing from my review that you only respond to % stars review. This is unacceptable ☹
Good day Sheila,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the number *** is active on the prepaid network and as such, we cannot access the contract account in question. Kindly email us a copy of your contract and the contract cellphone/MTN account number in question so we can assist accordingly. Also please confirm the MTN store where the contract was taken so we can liaise with the relevant parties and assist further with your query.
The email (as above-mentioned) can be sent to *** .
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Sheila,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the number *** is active on the prepaid network and as such, we cannot access the contract account in question. Kindly email us a copy of your contract and the contract cellphone/MTN account number in question so we can assist accordingly. Also please confirm the MTN store where the contract was taken so we can liaise with the relevant parties and assist further with your query.
The email (as above-mentioned) can be sent to *** .
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,