MP
Melanie P
1 reviews | Active since Jun 2012
31 Mar 2016, 10:49
Never reponds or gives feedback
Hi<br> <br> I have tried contacting MTN legal several times now, via email and telephonically and I have not received any response.<br> <br> Firstly they charge me for stuff that I never even used, then after paying them for stuff I did not use, they hand me over to the legal department and now that I am trying to sort out everything they do not respond.<br> <br> MTN IS THE WORST NETWORK. <br> <br> Please can someone start doing their job and contact me as soon as possible. ***.<br>
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Replies (1)
MTN South Africa's replyOfficial
04 Apr 2016, 13:46Hello MP246,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply04 Apr 2016, 13:46
Official
Hello MP246,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,