Never received the order

I placed an order for a home router with MTN and my account was immediately debited on 29 May, yet I have never received the product. Each time I follow up, I am told there is “no update,” and I have received no communication from MTN regarding delivery or reimbur*****t. This is unacceptable and feels like deceptive practice — customers should not be charged for items they do not receive. I demand a clear update on my order, confirmation of when it will be delivered, and reimbur*****t for the period I was wrongly charged, failing which I will escalate this matter to the relevant consumer protection authorities