Never received phone when upgraded - PLEASE HELP!

<p>Please help. I'm logging this on behalf of my mother who is almost 70.</p> <p> </p> <p>She upgraded her contract 1 year ago. When the phone was supposed to be delivered my father was in hospital and my mother was not at home at the time for some time during the hospitilisation of my father.</p> <p>Afterwards my mother tried to contact the courier company without any success. In short she never received her upgraded phone and she does not get any assistance from MTN's call centre. My parents are almos 70 and has given up on the new phone.</p> <p>The bad news is they can't whatsapp on the old phone and they don;t have any communication with me as I'm living abroad. Can someone from MTN please contact them and supply them with their new phone. Surely there must be records that they never signed for the delivery of the new phone.</p> <p> </p> <p>Please respond to me on my GMAIL email account. I wil provide their contact details so that the matter can be resolved. </p> <p> </p> <p>Please assist.</p> <p> </p> <p>Thank you,</p> <p>Andre.</p>