Never PORT to MTN

Item: MTN South Africa
Rating: 1
Author: PS V

Would have given 0 starts if possible.

Requested a PORTME from CellC to MTN Thursday 13th August. It's now been 6 days and still having issues with my number.

Able to receive SMS. Outbound calls = unable Inbound calls = goes directly to voice mail USSD Codes = 'connection problem or invalid MMI code'

And yes, have already gone through all the various troubleshooting steps (multiple times) each time I phone 135.

This has been raised to all the relevant departments, even the MTN stores, the only feedback I can get is 'The issue has been escalated'.

Every department just responds with 'I have no idea what is going on here or how to proceed as everything is fine'. The SLA timeline has surpassed, and every time they just log a new ticket. Resulting in another 24H wait.

No one is seeing the urgency here, and I'm still loosing revenue/clients while MTN fusses around.

Helpful (0)

Replies (3)

PS V's updateReviewer Update

28 Aug 2020, 15:08

2 Weeks after original PORTME was done, and still no closer to having all services restored.

PS V's update28 Aug 2020, 15:08

Reviewer Update

2 Weeks after original PORTME was done, and still no closer to having all services restored.

PS V's updateReviewer Update

03 Sept 2020, 09:24

3 Week mark now and still no closer to resolution or any action plan from MTN.

PS V's update03 Sept 2020, 09:24

Reviewer Update

3 Week mark now and still no closer to resolution or any action plan from MTN.

PS V's updateReviewer Update

03 Sept 2020, 13:38

Finally resolved and all services restored.

PS V's update03 Sept 2020, 13:38

Reviewer Update

Finally resolved and all services restored.