Never order from MTN's online platform

I opened a month-to-month contract online as I needed it for a holiday and thought it was a good deal and am now paying more for a deal I don't want or need. After ordering online, the onboarding service was great and efficient and they delivered the router quickly. When I received the router though I could not connect and the coverage department could not fix the issue after 3 days of calling so I went on holiday with no internet service even though I had paid. On my return, from holiday, I wanted to cancel the contract and emailed and called the MTN call center for over 16 days and spoke to many, many people as well as Mondo (RewardsCo) who referred me back to MTN, MTN referred me back to Mondo, and so on. I eventually went to the MTN HO direct store but could only return the router and not cancel the contract as they were unable to do so!

MTN's online ordering seems like a strategy to retain customers against their will as none of their processes provide support or the ability to cancel an online month-to-month contract. Each person I spoke to at MTN said I should have gone in-store and ordered and that this way I would have someone that could be held accountable. Stocking service!