1 reviews | Active since Jul 2016
Never make payment on the MTN website! You will regret.
On the 20th of March 2019, I called MTN retentions department to cancel my contract number ********** 191. They gave me a settlement quote of 3459.00rands which I promptly paid via the MTN website which uses what they call paygate. The website I used is https://mycontract.mtn.co.za/. To my utter surprise and obvious disgust, the amount did not reflect. I got a receipt via my email advising me that my statement will reflect, "RadioActive. " I don't even know what that means. I must add when I called retentions department they did not advice me which payment option to use. So I used one which was readily available.
I called the call centre to enquire as to why my payment was not reflecting on the 21st of March 2019 and they told me that payments made via the app or websites take 7 days to reflect. Then if that is the case, why is it not state on those platforms that such payments will take that much to reflect? This sounds like decietfullness to me. Give people the full information and let people decide the best way to pay. I am suspecting that MTN works with a third party payment service which will keep the money for certain number of days to make profit before releasing the money to MTN to reflect on a customer's account. If this is the case, then it's another example of corporate greed. Other networks do not do this. Where one is offered the chance to pay online, payment will reflect immediately. I even pay my SABC licence this way and it reflects immidiately. Imagine SABC with all its problems doing things far much better than MTN!
Now given that the money paid is not reflecting, I now run the risk of incurring further charges on this contract whereas all I wanted was to terminate it and paid money to do it. Come on MTN stop being like this.
Let me warn people NEVER to make use of this payment option. I do not know what MTN does with it but don't use it! Imagine paying 3459.00rands only for the money not to reflect. Now I know why I want to cancel this contract.