1 reviews | Active since May 2010
Never joy with MTN
My data contract expires this month and I have every intention to cancel a long standing contract with MTN. I have been to a few MTN stores asking about the procedure in doing so. Every single one comes up with a different story. I was told to phone the call centre to terminate as one option. Looking up the number I saw that one can get in touch with them via email as well. This I did on 2015-09-29. I even got a read receipt that the mail has been read on the same afternoon. So I waited for feedback. NOTHING. So today I phone the call centre at *** and was given the number *** to call. This number shows busy - no matter how many time you try, From previous reports on this site it appears the same issue has been experienced by many other people. What is going on?
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that one our colleague from Retentions has engaged with you via email on 2015-10-06. Please do confirm on the email sent to you if you wish to retain *** on MTN prepaid or if you wish to permanently deactivate it.
MTN prepaid - You will continue using the number on Pay As You Go.
Permanently deactivate it - You will lose the number, it will be disconnected.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that one our colleague from Retentions has engaged with you via email on 2015-10-06. Please do confirm on the email sent to you if you wish to retain *** on MTN prepaid or if you wish to permanently deactivate it.
MTN prepaid - You will continue using the number on Pay As You Go.
Permanently deactivate it - You will lose the number, it will be disconnected.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Best regards,