LK
Lindokuhle K
1 reviews | Active since Jan 2016
23 Jan 2016, 11:08
Never got my bundle for 9 days
MTN did not give me my data bundle for January/ February which was due to me on the 14th. When I contacted them, they claim to have given me. The lady ended up telling me that she logged a complain on my behalf and it will take up to 5 working days to get my response. The fact is if they gave me my bundle then I would have got it.
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MTN South Africa's replyOfficial
23 Jan 2016, 13:45Hello Lindokuhle1977,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the data bundles for the current invoice have been loaded and we have sent a requested for a refund for the previous month ref REQ:***. Please take note that the turnaround time for the request is 7 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the data bundles for the current invoice have been loaded and we have sent a requested for a refund for the previous month ref REQ:***. Please take note that the turnaround time for the request is 7 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Jan 2016, 13:45
Official
Hello Lindokuhle1977,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the data bundles for the current invoice have been loaded and we have sent a requested for a refund for the previous month ref REQ:***. Please take note that the turnaround time for the request is 7 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the data bundles for the current invoice have been loaded and we have sent a requested for a refund for the previous month ref REQ:***. Please take note that the turnaround time for the request is 7 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,