NEVER GOING TO DO BUSINESS WITH THIS COMPANY DUE TO BAD CUSTOMER SERVICE

On the 01/09/2017, I called mtn retention side to terminate my contract, a consultant advised that the contract will end on 27/10/2017 however, she will put in a notice to cancel it, however I must call before the 27th October 2017 to check status of my account. I called on the 03rd October 2017 was advised that if I want to cancel same time, I can. however, I will have to pay cancellation fee which I advised that I don't mind. On the 06/10/2017 at 12:06PM, I spoke to Boitumelo who refused to give me his surname, said I can only cancel on the 28/10/2017. I advised him I'm confused as they work for one company but speaking two different things, he sounded like he was busy with something as well while we were busy on the call. Now I'm confused as I would like to cancel my contract as I no longer can't afford it. In regards to the MTN service, it sucks and to my surprise, when you want to upgrade, they are too quick to assist but cancelling, you hold for an hour or more. Bad service indeed.