NEVER GO THROUGH MTN

I've taken out the 20mbps uncapped router for R399 per month. The router and sim card was delivered to me on Monday 18 of September. It is now 20 September and my sim has still not been activated.

I've phoned customer care and after being om the phone for an hour and a half, I was consistently being put through from one department to another, with no assistance given. The last person I spoke to in customer care told me that none of my details are on the system.

So I want to know, HOW THE HELL does MTN take someone's money, send them their NON WORKING product and still not have them on the system???

This is utterly ridiculous and pathetic.