1 reviews | Active since May 2009
NEVER GO MTN THEY GIVE NO SERVICE!!!! Try CellC
I gave my Sony Z1 in for repairs on the screen for the second time in 3 months. Firstly i waited a month and didnt get any feedback regarding the phone. So i tried to phone them... NO ONE ANSWERS THAT PHONE!!! So i went in to find out whats going on... Turns out my phone has been back for a while and the message on the note is that it is the wrong number that they tried to phone. Right there and then i took the number and phoned it and guess what my fiance picked up. Then when i got the phone back i noticed that the screen was scratched really bad!!!! Not only that while i was there i wanted to take out a new S6 edge contract. After standing there for an hour waiting i was told it will take 2-24 hours for venting the contract. Its now been a week and no call back nothing so you can take your contract and shove it I will go to vodacom or cellc and 5 minutes later i would have my new contract and my phone
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
