Never go Direct
<p>A salesman called me early December to say I'm due for an upgrade. I upgraded with him. A week or so later I called to find out when I would get the phone only to be informed that the upgrade had been cancelled due to the fact they could not get hold of me. I would love proof of any attempt of trying to contact me. I then reapp****, HUGE mistake, do you know they don't do invoicing this time of year. It's almost a full month and still no phone. I have all the sms that say I have been upgraded before Christmas already. Never go direct, rather go to store face to face because to get hold of anyone at direct be prepared to wait an hour for them to pick up, and please don't expect them EVER to call back. The 7 day return policy, how would that work if it's been more than 7 days I've been upgraded but still NO phone.</p>
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MTN South Africa's replyOfficial
06 Jan 2017, 10:57Good day Jackie,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have confirmed with MTN Direct that there was a delay in dispatching devices in December due to the holidays and we do sincerely apologise for that. Your device was sent to the couriers today and should be delivered to you between Tuesday and Wednesday as RTT will first need to contact you on Monday to confirm your availability. Please accept our humble apologies once more for all the inconvenience caused.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply06 Jan 2017, 10:57
Official
Good day Jackie,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have confirmed with MTN Direct that there was a delay in dispatching devices in December due to the holidays and we do sincerely apologise for that. Your device was sent to the couriers today and should be delivered to you between Tuesday and Wednesday as RTT will first need to contact you on Monday to confirm your availability. Please accept our humble apologies once more for all the inconvenience caused.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,