SD
Sally D
1 reviews | Active since Sept 2013
05 May 2015, 07:59
Never get assistance
I was glad to find out that mtn has a email service as their call center takes hours to answer call but I have received an email that says it take mtn 5 to 8 days to respond to email queries what is the point as I will be needing assistance then I'm forced to go back to the phone system which will take me from 1h30 t0 6 hours for my call to be answered. I tried the self service which does not help either. can you look into allowing the system to accept proof of payment and to have a shorter turn around on emails. I have had such a bad service from mtn contract that I don't intend upgrading my phone as I don't want to go through all the hussles again
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 12:39Hello dekocks,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 12:39
Official
Hello dekocks,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Best regards,