1 reviews | Active since Jun 2011
Never fear when HVRC is near - false advertising
Got my phone on 1 Feb 16.Started using it on 2 Feb 16.On 28 Feb 16 (not even a month old) it went completely off although the battery was fully charged.Tried charging it anyway,but then home button heated up like crazy.On 29 Feb 16 I took it in.They had to book it in,but what a hassle.Finally got an M number for the rtt pickup.I was told a week to a week & a half. Its been that now,but I have to follow up all the time of the status.This was a brand new phone.I've paid what I had to this month,but for what?Service is not one of the things Im getting from Mtn.2 staff members from Mtn Potch said that ot happens & Im 1 of the unlucky people who got a dud.So why on earth must I wait for a new phone & why on earth must I do all the work to find out what's happening.The service frm Mtn is **********.I am up to date with my account!!!!I pay on time.What is your excuse to take so long.A new phone...spotless - I should've been given a new one on the spot - not wait & beg for answers.Now Im struggling with an old phone while paying for a top notch contract - what is fair in that!!!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***