NEVER EVER TAKE A CONTRACT WITH MTN! THEY DON'T GIVE A DAMN ABOUT THEIR CUSTOMERS!

I took a data bundle contract with MTN in August which came with a router. On 28th October my router ( IMEI: ***) stopped working; it just stopped connecting and it also failed to charge. I immediately took it to the MTN branch at Witbank Highveld Mall on the 28th of October. They checked it and told me that it does have a problem and they will have to book it in for repairs. They then took it and told me that within 3-4 weeks I should have the router back and they will contact me. Four weeks passed without hearing any communication from them. I then went to the branch to enquire. I showed them proof that I brought in a router which is on Contract for repairs. They told me that they couldn't track it and they will follow up and contact me. I waited for two weeks and still received no communication from MTN Witbank Highveld Mall. I returned to the branch again and they still told me that they can't track it "they will look into it & get back to me". I then asked them that what am I supposed to do in the meantime because I haven't been able to to use my data since October and every month they debit money from my account (I'm paying for something i can't even use). Their response was that there's nothing they can do & they will get back to me. Until today (17th December) i still haven't received my router or get feedback with regards to it & I'm still paying for it.

The service I'm receiving from MTN Witbank Highveld Mall is just disgustingly disappointing. They don't seem to care whatsoever. I wouldn't recommend anyone to take a contract with MTN!!!