AA
Andrew A

1 reviews | Active since Feb 2010

02 Dec 2015, 14:11

Never EVER Go With MTN

I renewed a contract but had to port to a different package but they messed it up. I have since (for 5 months) been billed for items on my old package and my new package. I have been to the Nicolway store over 6 times, I have called Head Office 3 times and I have been to the Morningside Service Center. Nobody can help me and nobody can refund my money.<br> <br> I also have a separate data contract under my ID number which I requested to be cancelled last month but then was billed for it this month. At the Morningside Service centre they tell me the person I spoke to never actually cancelled the contract.<br> <br> I am now told that they can only send an email to re tensions to cancel, the same way that had nothing happen the first time!!!<br> <br> Happy to take my money and pocket it! It is THEFT!! I will now go to the police and log a ******** case against the CEO of MTN and I am also taking this to ICASA!!<br> <br> #MTNMustFall !!!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2015, 14:13
Official
Hello Archmage,

We sincerely apologise for any inconvenience caused as a result of this.

Kindly note that the matter has been escalated to the System support for assistance reference number REQ:***.

Kind Regards
Nompumelelo
REQ:***

Best regards,