1 reviews | Active since Nov 2015
<p>This is my 3rd complaint over the same upgrade. Firstly i received an incomplete package, then secondly i was promised 3 months credit from retentions which took ages to come. These 2 issues were finally solved. Then upon close examination of my invoices, i realised i am being overcharged for my Samsung Galaxy s7 edge upgrade!!</p> <p>I signed up for R649 per month (ref no UV***) for 100 mins 200sms and 500MB data. Now i find out i have been charged R742.01 for April and May. This is not part of the once of upgrade fee. I called 808 (ref ***) and was told there is a 1GB subscription which I NEVER SIGNED UP FOR AND NEVER RECEIVED. So i have been overcharged R742.01 -R649= R93.01 ×2 months =R186.02. Why mtn, why why why. Everything is wrong with this upgrade. 3 problems on the same upgrade??????</p> <p>Please correct and refund me this overcharge (R186.02)</p> <p>Advice to people: Find a better service provider. Mtn is nothing but grief.</p> <p> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Sales division to assist with the breakdown on monthly subscriptions. A callback will be done during the course of today to confirm correct subscriptions.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Sales division to assist with the breakdown on monthly subscriptions. A callback will be done during the course of today to confirm correct subscriptions.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.