NEVER ENTER INTO A CONTRACT WITH MTN WITHOUT READING THE CONTRACT OR TAKING IT TO AN ATTORNEY

Item: MTN South Africa
Rating: 1
Author: Tercia W

I have been with MTN for many years and never had any problems. For my upgrade I went to the MTN store at ********** I had an iPhone but the upgrade was so expensive that I had to scale down to Huawei to enable me to afford the data. I use my phone for business and it is imperative that I have data on my phone. In Sept 2017 I saw there was no data on my phone and thought maybe I used to much and purchased data. This month I again saw there was no data and contacted the call centre. Apparently my data was cancelled because I only had 5G a month for 12 months. I was not informed of this when I upgraded and why would I agree to this if I need the data for my business...seriously!!! Well needless to say I did not read the thick contract before signing (BIG MISTAKE HUGE). Well I guess in SA you cannot trust anyone anymore and that includes the big guns such as MTN. I have 3 cellphones with MTN and I can assure you that I will never sign a contract with them again. NEVER!!! I am going to transfer to VODACOM. MTN you are a disgrace!!!!

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Tercia W's updateReviewer Update

03 Nov 2017, 13:10

Thank you for the response. MTN staff needs to be trained to ensure that something as specific as a limit of 12 months worth of data should at least be brought to a customer's attention, especially knowing that it is a business phone. As stated I have never had any problems with MTN however this is a transparency issue that needs to be addressed with staff. My question is why would I take a phone with only 12 months worth of data, if I told the consultant that I am downgrading due to the fact that I need the phone for business and need 5G data a month and cannot afford the iPhone. I agree that I should have read the contract and will in future, although I have never met anyone who does that. I have always upgraded in Boksburg and was always fully informed of exactly what I am purchasing. This time I attend Mall@Carnival's MTN store and what a disappointment. It tells me that the store in Brakpan is not on the same level as the store in Boksburg. A training issue? Your response definitely does not resolve the issue

Tercia W's update03 Nov 2017, 13:10

Reviewer Update