Never-ending unfounded legal hassles from MTN
<p>So sick and tired. Last November I was contacted by MTN's legal representation, Norton-Lambrianos, to tell me MTN has requested "further legal action" against me for my outstanding balance. I had NO outstanding balance and phoned MTN to confirm this (which they did). I let Norton-Lambrianos know this. Now, 8 months later, I am still receiving periodic emails, despite me communicating I have no outstanding balance and sending proof to show this. But the emails KEEP coming. Now my phone has been disconnected, although I am not in arrears on my account. So I'm paying, but have NO service. Thanks MTN for all the wasted time, energy and poor service. Pathetic.</p>
Good Day Karen Ferreira
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Karen Ferreira
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********