1 reviews | Active since Aug 2016

24 Aug 2016, 12:34

Never Ending Spam Messages

<p>Hi</p> <p>I have gotten to the point of extreme frustration with MTN. Everytime I buy airtime or data bundles, a flood of marketing messages comes flying through my phone. The worst part is that even when I haven't bought any airtime, countless marketing messages still come through and this has become very annoying.</p> <p> </p> <p>On Friday, I opted out of all the marketing messages that I could find and I received confirmation messages from MTN. Now today I've received the exact same messages I opted out of, from the EXACT SAME NUMBER! It hasn't even been a full week since I opted out. So am I supposed to opt out of receiving these messages every 3 days and keep getting charged every time? </p> <p> </p> <p>MTN, I don't want any marketing information. Should I have any need for it, I know how to get it. Please stop spamming me! </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Aug 2016, 13:30
Official

Good day Diana Swartz,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that a request has been logged for your number to be removed from the marketing sms list.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ: **********

Best regards,