Never ending network issues

Every other day we have no network in our area. Each time I call the coverage department & DM the Twitter account. I always get told the tower over heated, the techs are working on it but they don't know when it will be fixed. This has been happening since 2018, why are we not getting a long term solution? Then there's the forever rude Reuben at the coverage department, what a rude consultant! Mtn also won't refund data not used. I'm on an everyday data bundle which I never fully use because there's hardly ever full coverage. I'm forever getting ref numbers to call 135 with and each time follow up I'm told it's an open ticket. Today was just hell, we woke up to no network and I had a teams meeting from 10 plus an important call. I couldn't be reached, I'm so mad! Mtn is literally taking food off my kids' mouths & making me look unprofessional in the process.