RD
Russell D
1 reviews | Active since Mar 2009
22 Aug 2015, 19:05
Never ending loop - iPhone Find My iPhone activate
Booked 3 month old iPhone 6 into MTN Cedar for repairs. Ear sound quality intermittently scratchy and annoying. Received SMS from supplier 23/4/2015 \IMEI No. *** has been assessed. Quotation R380 incl VAT. Job card No MTNSQ***. Reply yes to accept
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MTN South Africa's replyOfficial
11 Sept 2015, 14:30Hello ruvian,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 14:30
Official
Hello ruvian,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***
Best regards,