never ending loop
<p>I requested MTN "Your system is up the jing jang- does not work when changing a password - stays in a never ending loop. Please DO me a favour - just send me the amount I own you????? please!!!!! please!!!!!!!! stop forcing me to use my data I bought from you up trying to access your none functional system!!!!!!!!!! The Client Services email mail box was full and the mail was returned to me?????</p>
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MTN South Africa's replyOfficial
26 Oct 2016, 10:57Good morning Johan
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have a current balance of R290.99 as at the 26-10-16. You can Dial *141# or Download the app mymtnza or Use MTN Active. Kindly note to reset the password you can Dial 1761 for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply26 Oct 2016, 10:57
Official
Good morning Johan
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have a current balance of R290.99 as at the 26-10-16. You can Dial *141# or Download the app mymtnza or Use MTN Active. Kindly note to reset the password you can Dial 1761 for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
's updateReviewer Update
27 Oct 2016, 17:29The assumption is that it is a MTN cell # - which would work - however the problem with this is that it is a 2G MTN card. Thus I have to disble my cell phone, insert the 2G MTN Sim card dial for the problem - then get MTN to call me back somehow, replace the two SIMS, insert 2G ****le log-on - and hopefully someone calls me back?
Somehow this is unpractical, not seamless or a 1 Stop service. And perhaps there is a bug in the MTN self service application - so we are never going to get there to solve this? Either provide a number I would be able to phone from my cell C phone, free of charge ............., or ...............
........lets get back to basics - pls send me a bill by e-mail at fouriejef***mail.com. ...password protected - same as the other service providers and banks do?
's update27 Oct 2016, 17:29
Reviewer Update
The assumption is that it is a MTN cell # - which would work - however the problem with this is that it is a 2G MTN card. Thus I have to disble my cell phone, insert the 2G MTN Sim card dial for the problem - then get MTN to call me back somehow, replace the two SIMS, insert 2G ****le log-on - and hopefully someone calls me back?
Somehow this is unpractical, not seamless or a 1 Stop service. And perhaps there is a bug in the MTN self service application - so we are never going to get there to solve this? Either provide a number I would be able to phone from my cell C phone, free of charge ............., or ...............
........lets get back to basics - pls send me a bill by e-mail at fouriejef***mail.com. ...password protected - same as the other service providers and banks do?