NEVER DOING BUSINESS WITH MTN AGAIN !

IF I CAN GIVE MPHO LETSHABO FROM THE CREDIT DEPARTMENT ZERO STARS, I WOULD. I keep receiving emails from MTN billing that I need to make a payment on my account otherwise it will get suspended. I have two contracts with them for almost two years now. EACH AND EVERY MONTH I go in store to pay my account. I have proof of payments for each month and email confirmation form them that my account has been paid. According to my Credit score, MTN noted that I have not been paying my account for the last 5 months with is utter *******! I've queried this with MNT credit department the first time on the 10/12/2024 and was assisted by Mpho Letshabo. She said to me that there were default payments on my account and since the 12/12/2024 I've been asking for proof AND TILL THIS DATE 05/03/2025 I'M RECEIVING NO FEEDBACK FROM HER VIA EMAIL OR EVEN ONE ****** PHONE CALL!!! In the meantime, I still get the same SMSs from them and I have absolutely no idea what is going on. I've been seeking assistance in store but no one can help me as all they see on my account is that my account is paid up to date. THIS IS BRINGING MY CREDIT SCORE DOWN AND IMPACTING MY LIFE IN A NEGATIVE WAY. This is the WORST EXPIERIENCE I've ever had with them and this is not treating the client fairly. I WILL tell my family and friends to NOT do business with them at all. I AM VERY DISSAPPOINTED