NR
Nadine R

1 reviews | Active since Dec 2014

02 Jan 2018, 11:11

NEVER do business with MTN - MF095645

For 2 years I had a contract with MTN. No issues, I cancelled the contract in time. I have all the evidence. I have given it through to them. I have mailed, I have posted on FB, I have written on Hellopeter (to which they responded) and TODAY I STILL get messages from Norton Attorneys that I owe MTN money (because according to MTN they never received the cancellation and yet they called me to request if I wanted another product - trace the call - I clearly said NO. I also mailed a month before to cancel the contract (3 times that I mailed to cancel with no response). NEVER NEVER again will I do business with MTN. I spread it far and wide. This is how you treat customers that never ever missed one payment. This is the second time I am reporting this matter!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Jan 2018, 19:20
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly reply with your Id number or account number in order for us to investigate and resolve your problem accordingly.

Regards

Mike Ramaboka

Complaint Management Team