1 reviews | Active since Oct 2016
Never ceases to disappint
<p>I requested my contract to be cancelled on 29 September. CLEARLY no made a note of this, because you people still sent me airtime, data and sms's. I am unemployed and dont have R407.40 to pay. This is not the first time I am writing to you!!</p> <p>I requested my contract to be ended mid September already and you sent me airtime, data and sms's again! I have made a payment arrangement for the end of this month for that payment, but I dont understand WHY THE FUDGE you would send me airtime, data and sms's again!!</p> <p> </p> <p>Just received the invoice as well. R711!!! What the Fudge man???? Waar moet ek dit uit krap?</p> <p>PLEASE advise on how you expect me to pay for something I didnt want!!</p>
Good afternoon Astrid
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised according to my investigations on your account notes had been left that your account needs to be brought up to date before sent for cancellation as the request was received after the invoice date. For now there is an outstanding amount of R407.40 and current balance of R304.00 giving you a total Balance of R711.40. Once these monies has been paid you can call 808/*** from a landline to have them cancel the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Astrid
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised according to my investigations on your account notes had been left that your account needs to be brought up to date before sent for cancellation as the request was received after the invoice date. For now there is an outstanding amount of R407.40 and current balance of R304.00 giving you a total Balance of R711.40. Once these monies has been paid you can call 808/*** from a landline to have them cancel the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,