UG
Uzair G
1 reviews | Active since Jan 2016
22 Jan 2016, 20:37
Never cancelled contract
On the 19th of December 2015 i requested that my contract be cancelled at the end of the month but it was not.<br> Was given airtime for the new month but received a message on the 21st of January 2016 stating \you have depleted your inclusive rand bundle for this billing period 21st January 2016"and on query I was told the airtime was depleted on the 15th of January 2016.<br> When i requested to know what had happened to my airtime i was told that it was depleted using data but we rarely use the mobile data on that phone as its mostly connected to a wifi network. """
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MTN South Africa's replyOfficial
23 Jan 2016, 09:29Hello Uzairg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation department for urgent attention. They will investigate and revert to you with feedback and a way forward.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation department for urgent attention. They will investigate and revert to you with feedback and a way forward.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Jan 2016, 09:29
Official
Hello Uzairg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation department for urgent attention. They will investigate and revert to you with feedback and a way forward.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation department for urgent attention. They will investigate and revert to you with feedback and a way forward.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,