Never be over loyal to a gigantic & reputable company!!

<p>I had a laptop contract with MTN in 2014. I insured the laptop for R7 500. The laptop was ****** in 2015 and I immediately lodged a complaint for such a laptop was used by my daughter for university studies. My daughter stayed without a laptop for a long time until I got into another laptop contract- with MTN. I have tried 1) MTN Service Provider (Pty) Limited Equipment Insurance, 2) MTN Corporate Insurance, 3) MTN Insurance Quiries Support Team, 4) The Ombudsman for Short Term Insurance and 5) FAIS Ombud. No help! The quiry is that my laptop was covered for R7500, but MTN wants to replace it for R4582.80 and they do not want to explain to me as to why this amount. The claim was lodged in July 2015 and now it is August 2016. I have not received a replacement laptop to date. If ANYONE could help, I have all the relevant documents. Surprisingly, I still have a laptop contract, data contract and numerous cellphone contracts with MTN. They are DISAPPOINTING me though I have been such a LOYAL customer for the past 6 years to date. Please, help me!!!</p>